Sales Policy for Vibehato Plant Store

Effective Date: December 31, 2024

At Vibehato Plant Store, we are dedicated to providing our customers with high-quality plants and exceptional customer service. Our Sales Policy outlines the terms and conditions that apply to all transactions made on our website www.vibehato.com or in-store purchases. By placing an order with us, you agree to comply with and be bound by these terms. Please read this policy carefully to ensure a smooth and transparent purchasing experience.

1. Product Availability

We strive to offer a wide range of healthy, high-quality plants and gardening supplies. However, due to the nature of our products and inventory management, all items are subject to availability. In the event that an item you order is out of stock, we will promptly notify you and offer you an alternative or provide a refund.

2. Pricing

All prices listed on www.vibehato.com are in USD (United States Dollar) unless otherwise stated. Prices are subject to change without notice. However, the price you pay for an item is the price at the time of purchase and will not change after you have completed your order.

  • Sales Tax: Sales tax will be applied to your order in accordance with local tax laws and regulations.
  • Discounts and Promotions: Occasionally, we may offer special promotions or discounts. These discounts are valid for a limited time and may only apply to specific items. The details of any promotions will be clearly stated on the website or in promotional materials.
  • Shipping Fees: Shipping fees are calculated during the checkout process and are based on the destination, size, and weight of your order.

3. Order Confirmation

Once you place an order with us, you will receive an order confirmation email. This email will include the details of your order, including the items purchased, shipping address, and payment method. Please review this information carefully. If any of the details are incorrect or if you need to make changes to your order, please contact us immediately at info@vibehato.com.

4. Payment

We accept various payment methods, including but not limited to:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: Secure payments via PayPal for customers who prefer to use their PayPal account.
  • Gift Cards: We accept Vibehato gift cards, which can be used as payment for products and services on our website or in-store.

By completing your order, you authorize us to charge the provided payment method for the total amount due, including any applicable taxes and shipping fees.

5. Shipping & Delivery

Vibehato offers shipping services to a variety of locations. Our goal is to deliver your order promptly and in perfect condition. Below are our shipping terms:

a. Shipping Timeframes:

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Delivery Time: Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided during checkout.
  • Shipping Carrier: We work with reliable carriers to ensure timely delivery, such as UPS, FedEx, and USPS. Specific carriers will be determined based on the shipping destination.

b. Shipping Costs:

Shipping costs are calculated based on the size and weight of your order and the destination. Any shipping promotions or discounts will be applied automatically during checkout.

c. Shipping Restrictions:

At this time, we only ship to domestic U.S. addresses. We do not currently offer international shipping.

d. Delayed or Lost Shipments:

While we strive to ensure timely deliveries, shipping delays can occur due to factors outside of our control (e.g., weather conditions, high demand, or carrier issues). In case of delayed or lost shipments, please contact us, and we will assist you in tracking your order or resolving the issue.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@vibehato.com. If your order has already been processed and shipped, we may not be able to cancel it. However, you may be eligible for a return upon receiving the order, in accordance with our Refund and Return Policy.

7. Returns & Refunds

At Vibehato, we want you to be fully satisfied with your purchase. If you are not satisfied with your order, please refer to our Refund and Return Policy for detailed information on how to return products and request refunds. Note that due to the nature of live plants, returns are accepted only under specific conditions such as damaged, defective, or incorrect items.

8. Customer Responsibilities

When placing an order with Vibehato, you are responsible for:

  • Providing accurate and up-to-date information regarding your shipping address and payment details.
  • Reviewing your order carefully before confirming the purchase.
  • Ensuring that someone is available to receive the package when it arrives, particularly for live plants that may be sensitive to temperature changes or extended transit times.

9. Promotions and Discounts

From time to time, Vibehato may run promotional offers, discounts, or seasonal sales. These promotions may be available exclusively on our website or in-store. The following rules apply to promotions and discounts:

  • Limited Time: Most promotions are valid only for a limited time, and the expiration date will be clearly stated.
  • Single Use: Most promotional codes are valid for a one-time use per customer, unless otherwise stated.
  • Non-transferable: Discounts cannot be transferred or combined with other offers unless specified.

10. Gift Cards

Vibehato offers gift cards that can be used for purchases in-store or online at www.vibehato.com. These gift cards are:

  • Non-refundable: Gift cards are not eligible for refund or exchange.
  • Not redeemable for cash: Unless required by law, gift cards cannot be exchanged for cash.
  • Valid until used: The balance on your gift card does not expire, and the full amount can be used at any time.

11. Privacy and Security

We are committed to protecting your privacy. For information on how we collect, use, and protect your personal data, please review our Privacy Policy. Your payment and personal information is securely processed using industry-standard encryption technology.

12. Limitation of Liability

Vibehato is not liable for any damages arising from the use of our products or services, including indirect, incidental, or consequential damages. Our liability is limited to the value of the products purchased.

13. Changes to the Sales Policy

Vibehato reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

14. Contact Us

If you have any questions or concerns about our Sales Policy, please feel free to reach out to our customer service team:

Vibehato Plant Store
Street: 311 Lathrop Rd Lathrop, California
Phone number: (209) 858-2836
Email: info@vibehato.com
Website: vibehato.com

This Sales Policy is effective as of December 8, 2024. By purchasing from Vibehato, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.